Technical Support

If you encounter any technical issues with your website, you can contact our support team. We offer you a dedicated support channel and usually respond quickly via email, phone or live support. We will help you as soon as possible by determining the steps needed to resolve your issue.

To resolve server or hosting performance issues, we first identify the source of the problem using our performance monitoring tools. We make the necessary optimizations and fixes according to the source of the problem. In this process, we apply various methods such as management of server resources, security configurations and performance improvements.

We take regular backups of your website. These backups include all files and data of your website. To ensure the security of your data, we store backups in a secure environment and perform a quick restore in the event of a possible data loss. By performing backups periodically, we minimize the risk of data loss.

You can access our technical support services through the communication channels we have set up specifically for you. You can contact our support team via email, phone or live support. Technical support services are usually part of our service packages and in most cases there is no additional charge. However, for some special cases and additional services, additional fees may apply; you can contact our support team to get detailed information about these cases.